In an ideal world a helpdesk would take care of most Active Directory related problems before they'd escalate up an expensive support chain. Unfortunately, we don't live in an ideal world, and the one thing that's keeping most helpdesks from solving relatively simple tasks, is the extensive access they'd need to be given to all sorts of resources. ADUC HelpdeskAdmin helps solve this problem. ADUC HelpdeskAdmin allows helpdesk employees to perform Active Directory (and many other) tasks from behind their own workstation, with the restrictions you impose.

ADUC HelpdeskAdmin offers the following functionality: Active Directory Access restriction modeling via ADUC HelpdeskAdmin Profiles, Roll Back of any mutation made to your Active Directory or network environment, Add Printers to Computer Users (real time), Find Users and their Printers (real time information), Scan for the computer a user is logged on to (real time information), Extensive Eventviewer Logging, Remote Control, Share Management, Exchange Support, Connect to Remote File System for ACLs, Connect to Remote File System for Share Management, Connect to Remote Users and Groups, Effective Membership listing, Membership Copying, Compare Memberships, Foreign Security Principal cleaning, Extended Search and Replace, Export to XLS, TXT, BitMap or Printer, Remote Shutdown, Logoff and Restart, Extended Drag and Drop, Extensive filtering, Ping multiple computers, Send network Message, Copy Home data from old to new Home Directory, Copy Profile from old to new Profile Path...